UCO Bank Credit Card Customer Care Number

Last Updated : Oct. 28, 2024, 6:07 p.m.

UCO Bank makes it easy for customers to get help with credit card questions and issues. They offer a 24/7 toll-free helpline and dedicated email addresses for different types of queries, from credit cards to online banking.

If a problem isn’t resolved right away, UCO Bank has a clear grievance process with different levels, allowing customers to escalate their concerns step by step, all the way to the Head Office if needed. In this guide, we will cover all the ways to reach out for help and explain how the grievance redressal process works.

UCO Bank Credit Card Customer Helpline Number

UCO Bank offers a 24/7 toll-free helpline for credit card inquiries at 1800 103 0123.

In case of any credit card-related grievances or complaints, customers can email hosp.cscell@ucobank.co.in .

For other queries, you can email to the following email address:

UCO Bank Credit Card Grievance Redressal

To address any credit card grievances, UCO Bank provides an online complaint form available on their website at this link .

Here’s how the grievance redressal process works:

1. Start by submitting the complaint form or contacting the Branch Manager directly. The Branch Manager is required to resolve complaints within 7 days and inform you of the outcome.
2. If unresolved at the branch level, the issue will be escalated to the Zonal Office, where they will aim to resolve it within 4 days.
3. If the Zonal Office cannot resolve it within 4 days, the matter will move to the Circle Office, which also has 4 days to address it.
4. If the Circle Office does not resolve it in this time, the grievance will be forwarded to the Head Office.
5. The Head Office is required to address all grievances within 6 days of receiving them.

If none of these steps lead to a satisfactory solution, you can contact the General Manager in Strategic Planning and GAD for further assistance. Here are the contact details:

General Manager,

Operations and Services Department

UCO Bank,

Head Office,

India Exchange Place,1st Floor

Kolkata - 700 001

Email: hosp.cscell@ucobank.co.in

Phone: 033-4455-7131 / 033-4455-7109

Conclusion

UCO Bank’s dedicated customer care channels and clear grievance redressal steps help ensure every credit card query is addressed promptly. With a system designed for efficient problem-solving, customers can easily access support and escalate unresolved issues, reflecting the bank’s commitment to customer satisfaction.