RBL Bank Credit Card Customer Care Number

Last Updated : Nov. 5, 2024, 5:49 p.m.

RBL Bank offers a range of customer care options for credit cardholders, allowing you to easily reach out for assistance, inquiries, or concerns about your RBL credit cards or SuperCards. Whether you have questions about your card usage, need help with a transaction, or want to report suspicious activity, RBL provides multiple channels to address your needs.

This guide will walk you through the key contact details for reaching out to RBL's credit card customer support, the process for handling grievances, and escalation levels if further support is required.

RBL Bank Credit Card Customer Care Numbers

You can reach out to RBL Bank Customer Care for any card-related questions at the following numbers:

RBL Bank Credit Card Customer Care Email ID

For any credit card inquiries or concerns, reach out to RBL customer care by emailing [email protected].

SuperCard holders can email their queries to [email protected] .

For credit card cancellation requests, send an email to [email protected] .

For any concerns or to report suspicious activity related to RBL Credit Card fraud, you can reach out to the vigilance team via email at [email protected] .

RBL Credit Card Customer Care Postal Address

You may visit the bank or send a letter for any card-related issues. Here are the complete details:

RBL Bank Administrative Office

RBL Bank Ltd., Mahavir, Shri Shahu Market Yard,
Kolhapur – 416005, Maharashtra State, India
Contact Number: +91 231 2650981 to 984

RBL Bank Corporate Office

RBL Bank Ltd. One World Center,
Tower 2B, 6th Floor, 841, Senapati Bapat Marg,
Lower Parel (W), Mumbai 400013. India.
+91 22 4302 0600

RBL Bank Registered Office

RBL Bank Ltd. 1st Lane, Shahupuri,
Kolhapur - 416001. Maharashtra State, India.
+91 231 6650214

RBL Bank Credit Card Grievance Redressal

Here are the different levels of grievance redressal offered by RBL Bank to assist their customers:

First Level Grievance Redressal Forum

For initial assistance, you can call the toll-free number or reach out to the Manager (Credit Card Services) at RBL Bank with any queries. The bank will respond within 10 working days of receiving your request. Here are the details for the RBL Credit Card customer care grievance redressal forum:

Second Level Grievance Redressal Forum

If you are not satisfied with the response you received, or if you haven’t received a response within 10 calendar days, you can escalate your complaint by getting in touch with the Head of Credit Card Services. Here are the details:

Third Level Grievance Redressal Forum

If the response from the Second Level does not meet your expectations, or if you haven’t received a reply within 10 calendar days, you can contact Mr. Vikas Nigam, the Principal Nodal Officer, by calling or writing to him at the provided address, email, or phone number.

Banking Ombudsman

If the response from the Principal Nodal Officer does not resolve your issue, or if you haven’t received a response within 10 calendar days, you can contact the Reserve Bank Integrated Ombudsman under the Reserve Bank Integrated Ombudsman Scheme, 2021 (RBIOS, 2021).

Please click here for more details of the Reserve Bank Integrated Ombudsman.

Summing Up!

RBL Bank is dedicated to offering responsive customer support for credit cardholders. With toll-free credit card customer care numbers and an organized grievance redressal process, the bank ensures customers can find prompt assistance at each step. For any unresolved concerns, customers can escalate their complaints through the different levels up to the Reserve Bank Ombudsman if necessary.