Punjab and Sind Bank Credit Card Customer Care Number

Last Updated : Oct. 28, 2024, 5:40 p.m.

If you’re a Punjab & Sind Bank customer, knowing how to reach customer care quickly can be a big help, especially for those times you need immediate assistance with your credit card , ATM , or account queries. Whether you’re based in India or an NRI needing support from abroad, the bank has several channels—from toll-free helplines to SMS options—ready to make your experience as smooth as possible. Punjab & Sind Bank also offers a step-by-step grievance redressal system, making it easy for you to escalate issues if needed. Here's everything you need to know to stay connected and get the support you need!

Punjab & Sind Bank Credit Card Customer Care Number Details

Customers can reach out to Punjab and Sind Bank using the customer care number below to address their queries:

1800-419-8300 (All India toll-free number)

Punjab & Sind Bank Customer Care SMS Number

To block or hotlist ATM/RuPay Cards, customers should send the last 4 digits of their card number or type 'LOST', add a space, followed by their 14-digit account number, and text it to 9223815844 from their registered mobile number.

Punjab & Sind Bank Customer Care Address and Number for NRI

Address Details:

Punjab & Sind Bank

Head Office, Foreign Exchange Department

3rd Floor, 21-Rajendra Place,

New Delhi - 110008

NRI Support Contacts:

Dedicated NRI Helpline: +91-11-25788401

Toll-Free Number (for NRI customers within India): 1800 569 5577

(Accessible from any landline or mobile within India)

NRI Customer Landline: +91-120-6038811

(Accessible from landlines and mobiles within India and abroad; local charges may apply, so please check with your service provider)

Dedicated Email: nrihelpdesk@psb.co.in

Punjab & Sind Bank Credit Card Grievance Redressal

If you have a complaint, start by reporting it to the branch manager for quick resolution. If you're not satisfied with the response, escalate the issue to the Zonal Manager. If the issue still isn't resolved to your satisfaction, you can detail your complaint to the Bank’s Nodal Officer at the Head Office, who handles customer complaints and grievances. You can also lodge or track your complaint online via the "Complaint registration" link on the Bank’s website.

Internal Ombudsman: If the Bank decides not to fully resolve your complaint, the case will be referred to the Internal Ombudsman (IO) for further review. The Bank will respond to your complaint after consulting with the IO, stating that the IO has also reviewed the issue.

In situations where the IO reaches an agreement with you, the IO will issue a resolution on behalf of the Bank, provided they receive a written agreement from you. If the IO needs more information or feedback from you, they may directly contact or meet with you.

Further Recourse: If you’re still not satisfied, you can approach the following:

• Integrated Ombudsman Scheme, 2021: This is a cost-free grievance redress mechanism set up by RBI, available for service-related complaints. Complaints can be lodged online through the Complaint Management System (CMS) portal ( https://cms.rbi.org.in ) or by sending them physically to the Centralised Receipt and Processing Centre (CRPC) at RBI, 4th Floor, Sector 17, Chandigarh - 160017.
• Directorate of Public Grievances, Govt. of India: Located at Cabinet Secretariat, Sansad Marg, New Delhi.
• District Consumer Forum: Under the Consumer Protection Act, 1985.

Redressal Of Grievances Of Customers

Principal Nodal Officer For Redressal Of Complaints
Smt. Rasmita Kwatra

Designation: General Manager

Punjab & Sind Bank,

6th Floor, 21, Rajendra Place, New Delhi 110008

Landline: 011-25726359

Email id: PNO@psb.co.in

Nodal Officer For Redressal Of Complaints
Agam Kumar

Designation: Chief Manager

Punjab & Sind Bank,

1st Floor, 21, Rajendra Place,

New Delhi -110008

Landline: 011-25728966

Email id: ho.complaint@psb.co.in

Summing Up!

Punjab & Sind Bank’s commitment to providing a seamless customer support experience is evident through its comprehensive grievance redressal mechanisms, dedicated helplines, and easy access to complaint escalation processes. The bank’s initiatives, including the Internal Ombudsman review and the RBI Integrated Ombudsman Scheme, offer additional layers of support. Whether resolving routine queries or handling more complex concerns, Punjab & Sind Bank provides responsive, multi-channel support for all its customers.