Indian Overseas Bank Credit Card Customer Care Number

Last Updated : Oct. 28, 2024, 5:55 p.m.

Indian Overseas Bank makes it easy for customers to get help with any credit card questions or issues. They offer several ways to reach out—through toll-free numbers, special helplines for NRI customers, and email support. Plus, if a concern isn’t resolved right away, there’s a clear step-by-step process to make sure every issue is addressed, all the way up to contacting the Banking Ombudsman if needed. This guide covers everything you need to know to get the help you need quickly and easily.

Indian Overseas Bank Customer Care Number Details

For any queries or concerns regarding your credit card , please call the numbers given below. You can also use the toll-free number to hotlist your credit card if needed.

In case of general queries, you can contact the below toll-free numbers:

• 1800 890 4445
• 1800 425 4445

You may also reach the head of the bank's credit card department by calling: 044 71729701.

Indian Overseas Bank Email Contact Information

For credit card inquiries, customers may send an email to: creditcard@iobnet.co.in.

NRI customers can reach out via nrihelp@iobnet.co.in .

Indian Overseas Bank NRI Helpline Numbers

For assistance, NRI customers can contact Indian Overseas Bank's helpline at the following numbers:

• 044 24353640
• 044 2851 9611

Indian Overseas Bank Central Office Address

Here is the address details of Indian Overseas Bank:

762/763, IOB, Anna Salai, Chennai, Tamil Nadu-600002

Phone: +91-044-28889352

Indian Overseas Bank Credit Card Grievance Redressal

To address any concerns, Indian Overseas Bank has a dedicated grievance redressal process and escalation system. Here’s the step-by-step escalation process to help resolve your queries:

Level 1: For any complaints or grievances related to credit cards, customers should contact the Branch Manager of the branch where their account is held. If an issue raised verbally remains unresolved within a reasonable time, a written complaint can be submitted to the Branch Manager.

Level 2: If a grievance is not resolved by the branch within 7 days, customers may contact the Regional Manager by writing or sending an email. A response will be provided within 7 days. The Regional Manager’s contact details are available here .

Level 3: If the Regional Manager does not resolve the complaint within 7 days, customers can write or email the General Manager for further assistance.

Level 4: If the General Manager does not provide a satisfactory response, customers can contact the Banking Ombudsman, established by the RBI under the Banking Ombudsman Scheme, 2006.

Summing Up!

Indian Overseas Bank provides multiple ways to address credit card queries, ensuring customers have easy access to help. With a clear escalation process, unresolved issues can be taken to higher levels for timely solutions, showing the bank’s commitment to customer satisfaction.