IDBI Bank Credit Card Customer Care Number
Last Updated : Oct. 25, 2024, 3:50 p.m.
If you're an IDBI credit card holder and need assistance, IDBI Bank provides several convenient ways to get your queries addressed. Whether you're in India or abroad, you can easily contact their customer care through toll-free numbers, email, or by sending a letter. IDBI Bank also has a clear grievance redressal process to help resolve any issues quickly. So, read on to find out how you can contact customer care and escalate concerns if needed.
IDBI Bank Credit Card Helpline Number Details
You can call the toll-free and regular numbers below to get help with your credit card questions:
Toll-free number | 1800 425 7600 |
Non-toll free number | 022 - 4042 6013 |
Credit Card Reward Points Queries/Complaints | 1800 208 1947 |
These numbers are specifically for credit card customer care, but for general issues, you can also use the following numbers:
- 1800-209-4324
- 1800-22-1070
IDBI Credit Card Customer Care International Helpline Numbers
IDBI credit card holders living abroad can call this number for any issues with their credit card:
+91 22 677 19100.
IDBI Bank Credit Card Customer Care Email ID
If you'd prefer to email the bank, you can send it to:
NRI customers can send an email to: [email protected] .
IDBI Bank Credit Card Customer Care Postal Address
You can also send a letter to the bank with your concerns. Address it to:
IDBI Bank Ltd.
IDBI Tower, WTC Complex
Cuffe Parade,
Mumbai - 400 005
IDBI Bank Credit Card Grievance Redressal
To help resolve your concerns, IDBI has a grievance redressal process and an escalation system. Here’s the escalation process you can follow to get your queries addressed:
Level 1: You can contact customer care, visit a branch, send an email, or write to the bank. Whichever option you choose, make sure to include the following details:
- Your full name
- Your credit card number
- Your contact information (phone number, address, email, etc.)
- If your complaint is about a transaction, provide the transaction reference number.
Level 2: If your complaint isn't resolved within 8 working days, you can contact the Grievance Redressal Officer (GRO) as detailed below. They are available from 10:00 a.m. to 6:00 p.m., Monday to Saturday (except on the 2nd and 4th Saturdays of the month).
Sh. Pradeep Chandele
Tel Number: 022-6655 2122
Email: [email protected]
Office Address: IDBI Bank Ltd., Credit Cards,
RBG, 19th Floor, A Wing, IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai – 400 005
Level 3: If your complaint isn’t resolved within 11 working days, you can reach out to the Principal Nodal Officer (PNO) between 10 a.m. and 6 p.m., Monday to Saturday (except on the 2nd and 4th Saturdays of the month).
Smt. Jayati Chakraborty
Tel Number: 022 6655 2184
Email: [email protected]
Office Address: IDBI Bank Ltd. Customer Care Centre,
19th Floor, A Wing, IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai - 400 005
Summing Up!
IDBI Bank provides several ways to assist credit card customers with their queries and concerns. You can reach out through toll-free or regular helpline numbers, email, or even by mail. The bank has a clear grievance redressal process in place, including multiple escalation levels if your concerns are not addressed within the specified time frames.
Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.
Frequently Asked Questions (FAQs)
