HDFC Bank Credit Card Customer Care Number

Last Updated : Oct. 24, 2024, 12:44 p.m.

Our HDFC Credit Card Customer Care page offers a complete guide for customers who need assistance. You can learn about the online process for accessing credit card customer support. You can also find out about the toll-free numbers to call when you need help and how to send your queries to the HDFC Bank customer team. We have more information available, so please feel free to explore now!

HDFC Bank Customer Care Contact Information

The HDFC Bank support team can be contacted through their toll-free number. The numbers are provided below:

When you contact the bank representative, they will ask you some security questions to confirm your identity. After you pass the security check, you can ask them about your query and they will look into it. You can expect to receive a resolution within minutes.

Write to HDFC Bank Credit Card Customer Care

• By Email

You can reach us by sending an email to: [email protected]

• By Regular Post

Address your letter to:

Manager, HDFC Bank Cards Division

PO Box # 8654

Thiruvanmiyur PO, Chennai - 600 041

• By Courier

Send your documents to:

Manager, HDFC Bank Cards Division

8, Lattice Bridge Road

Thiruvanmiyur, Chennai - 600 041

HDFC Credit Card International Helpline Numbers

Here are the customer care numbers you can use if you're outside the country:

Please note: Local charges may apply for these calls. For more information on the charges, contact your service provider.

HDFC Bank Grievance Redressal

You can reach the bank’s dedicated hotline for credit card issues by calling 044 - 61084900. The line is available from 9:30 AM to 5:30 PM, Monday to Saturday.

Please note: This facility is not available on 2nd and 4th Saturdays, all Sundays, and bank holidays.

Alternatively, you can send a letter to:

Deepa B. at HDFC Bank Cards Division, (Grievance Redressal Officer)

Door No. 94 SP. Estate Bus Stand,

Wavin Main Road, Mogappair West,

Chennai 600058.

HDFC Nodal Office Contact Information

If the Grievance Redressal Officer is unable to resolve your issue, you can contact the Principal Nodal Officer by email, phone, or letter. You should expect a response within 10 business days.

To send an email:

1. Visit HDFC's customer care page.
2. Click on 'Email us' under the 'Nodal Officers/Principal Nodal Officer' section.
3. Select your area of operation. This will open a complaint form , which you can fill out and submit to the relevant Nodal Officer.

If you prefer, you can also call or send a letter to the Nodal Officer instead of using email.

Principal Nodal Officer of HDFC Bank

Mr. Ripal Kiritkumar Sheth
HDFC Bank Ltd.
5th Floor, Tower B, Peninsula Business Park,
Lower Parel West, Mumbai 400013
Fax: 022-30788580

If you have contacted customer service, the grievance redressal officer, and the Principal Nodal Officer in that order, you should receive a response from the Principal Nodal Officer within 10 business days.

However, if your issue is still not resolved after following this process, you can reach out to the Banking Ombudsman. Please wait 30 days from the date you filed your complaint before contacting them.

Branch Locator

If you have any complaints regarding your credit card, you can visit a nearby HDFC Bank branch for assistance. You can also use their branch locator to easily find the closest branch or ATM that suits your needs.

• Select Your State: Choose from the dropdown menu of all Indian states and Union Territories.
• Choose Your City: Once you select your state, a new dropdown menu will appear with all the cities within that state.
• Refine Your Search (Optional):
  • Locality: If you know the specific area you’re searching in, enter the locality name.
  • Radius: Choose your preferred search radius from 3 KM to 13 KM.
  • Looking for: Select whether you need an ATM, branch, cash deposit machine, a specific branch type (Corporate, Home Loan, Retail Loan), or specific services (Aadhaar enrollment, cardless cash withdrawal, etc.).
• Hit Search: Now click on the “Search” button to the available locations.
• Click the “RESET” button to clear your previous selections and start a new.

Upon searching, you’ll see a list of nearby HDFC Bank branches and ATMs matching your criteria. Each result will display:

• Branch/ATM address
• Distance from your location
• Operating hours
• Available services (e.g., cash deposit, locker facility)
• Map integration for visual guidance

Benefits of Using the Branch Locator

• Convenient and user-friendly: Find what you need in just a few clicks.
• Time-saving: Avoid searching multiple websites or making calls.
• Accurate and up-to-date information: Find the latest branch details and services.
• Personalized search: Refine your search based on your specific needs.

Start your search today and find the nearest HDFC Bank branch that meets your requirements!

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.