Federal Bank Credit Card Customer Care Number

Last Updated : Oct. 25, 2024, 1:28 p.m.

Federal Bank makes it easy for credit card users to get help with any questions or issues they might have. Whether you need assistance through a toll-free number, email, or by visiting a branch, there are multiple ways to reach customer care. For those outside India, there are special helpline numbers available too. And if your issue isn't resolved, you can always escalate it step by step to ensure you get the support you need.

Federal Bank Credit Card Toll-Free Numbers

You can contact the Federal Bank Customer Care team for prompt assistance with any issues or credit card-related queries at the following numbers:

Federal Bank Customer Support Email

You can email your complaints or any questions related to your credit card to the bank at: [email protected] .

Federal Bank Credit Card International Customer Care Numbers

For international assistance, you can contact Federal Bank credit card customer care at +91-484-2630995 or +91-484-2630994. Alternatively, you can also reach them at 080-61991199.

Federal Bank Credit Card Grievance Redressal

Here are the steps that you can follow for the redressal of your credit card-related grievances:

Step 1:

• Dial the toll-free customer care number listed above.
• Reach out directly to your nearest branch.
• Send an email to the following email addresses:

For customers in India: [email protected]

For customers abroad: [email protected]

• You can also submit a complaint form to the address given below:
  
  The Vice President,
  Service Quality Department,
  Federal Towers, Head Office, Aluva, Ernakulam,
  Kerala, India - 683 101

Step 2: If you are not happy with the resolution given in Step 1, you may contact the Zonal Nodal Officers relevant to your region. Click on the link to get information on your Nodal Officer.

Step 3: If your complaint hasn’t been resolved properly or if there’s a delay in addressing the issue, you can escalate it to the Principal Nodal Officer:

Ms. Shalini Warrier

Executive Director and Principal Nodal Officer
CEO's Secretariat, The Federal Bank Ltd.
Federal Towers, Aluva, Kerala.

Step 4: If you’re still unsatisfied with the resolution of your complaint, you can reach out to the Banking Ombudsman using the following link:

https://cms.rbi.org.in/cms/indexpage.html#eng

Conclusion:

Federal Bank offers multiple customer care channels to address any credit card-related queries or concerns. Whether you're in India or abroad, you can reach their toll-free numbers, send an email, or contact the relevant branch. If your complaint isn't resolved in the initial steps, there are clear escalation pathways, including reaching out to the Principal Nodal Officer or the Banking Ombudsman.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.