DCB Bank Credit Card Customer Care Number

Last Updated : Nov. 5, 2024, 4:08 p.m.

Dealing with DCB Bank’s credit card customer service might look a bit complex at first glance, but knowing what options you have makes it a whole lot easier to handle any troubles you might run into. No matter where you are, whether you're here in India or somewhere abroad, DCB Bank gives you a variety of ways to get in touch and get your credit card queries or concerns sorted out.

DCB Bank Credit Card Customer Helpline Numbers

DCB Bank customers can quickly resolve their queries by calling the following numbers:

022 6899 7777

Or
040 6815 7777

Customers living abroad can call the following number:

91 22 61271000

DCB Bank Customer Care Email ID

DCB Bank customers can lodge their complaints on the provided email ID:

• [email protected]

NRI customers can send their queries or complaints to the following email address:

• [email protected]

DCB Bank Credit Card Customer Care Postal Address

If you are a credit cardholder, you can direct your credit card queries to the office listed below:

• DCB Bank Limited,
  O. Box No. 7643,
  Malad (West), Mumbai 400064

DCB Bank Credit Card Grievance Redressal

DCB Bank has established a grievance redressal system to efficiently handle customer complaints, outlining clear steps to follow when submitting any grievances.

First Level Escalation

• The first step is to reach out to customer care to try and resolve your issue. You can call, email, or write a letter to the bank’s customer service.

Second Level Escalation

• If the response you receive doesn't solve your issue, you can speak to the Branch Operations Manager (BOM) or the Relationship Manager (RM) at your branch. You also have the option to escalate your complaint to the Regional Heads or Regional Nodal Officers .

Third Level Escalation

• If you're not happy with the responses from the first two levels, you can take your issue to the Principal Nodal Officer at the corporate and registered office using the following details:

Ms. Preeti Dhar

DCB Bank Limited

6th Floor, Peninsula Business Park, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai-400013.

Tel: +91 22 6618 7031

E-mail: [email protected]

If needed, you can also contact Senior Management of DCB at the Corporate Office.

You'll get a response within 10 working days after escalating your complaint.

Please include details such as your Customer ID, Account Number, Branch Name, Account Title, preferred contact address, telephone number, and email ID.

Escalation to Ombudsman

If the bank does not respond within a month or if you are not satisfied with the resolution, you can contact the Banking Ombudsman. Click the complaint form here .

Wrapping Up!

DCB Bank strives to offer prompt and efficient customer service to address all your credit card concerns. From initial queries to potentially escalating a complaint, DCB ensures there are multiple levels of support available. Should you find your issues unresolved at the internal levels, the Banking Ombudsman acts as a further step to seek satisfactory solutions.