City Union Bank Credit Card Customer Care Number

Last Updated : Oct. 30, 2024, 12:50 p.m.

We know that managing credit cards can sometimes be tricky, but don't worry—City Union Bank has got your back. If you need help with anything related to your credit card, whether it's a simple query or a more pressing issue, they've made sure reaching out is hassle-free. This article will show you all the easy ways to get in touch with their customer care team, including phone numbers, email contacts, and steps to escalate any concerns. Let's get started on getting you the help you need!

City Union Bank Credit Card Customer Helpline Numbers

For any credit card-related queries or issues, you can contact Union Bank at 044-71225000.

You can also reach the administrative office by calling 0435-2401622 or 0435-2402322.

City Union Bank Email Address

You can contact City Union Bank's customer care regarding any credit card concerns at customercare@cityunionbank.com .

City Union Bank Administrative Office Details

Here are the address details of the CUB Administrative Office:

Narayana No.24B, Gandhi Nagar

Kumbakonam - 612 001, Tamilnadu, India.

City Union Bank Credit Card Grievance Redressal

If you're not satisfied with the solution provided by City Union Bank's customer care center, you can escalate your complaint through their grievance redressal system.

The complaint process includes the following stages:

Level 1 : If you're not satisfied with our service, please contact our customer service center at (044-71225000) or register your complaint by providing full details, including your name and account number.

Level II: If you're still unhappy with the response from Level I, you can escalate your complaint to our Grievance Officer. Please include the reference number from your previous complaint. Below are the contact details for the Grievance Officer handling credit card services:

Sri. V. Sivakumar
Deputy General Manager
City Union Bank Ltd.
IInd Floor, 63-A CP Ramaswami Road,
Abiramapuram, Chennai- 600 018.
Call: 9360079602
Email: complaints_grievances@cityunionbank.in

Level III: If the issue remains unresolved after Level II, you can escalate it to the Principal Nodal Officer for Complaint and Redressal. This is the final level of escalation within our system. F ind the contact details of the Principal Nodal Officer below:

Sri. K. Maharajan
Senior General Manager
Inspection Vigilance and Audit
City Union Bank Ltd.,
No.24 B, Gandhi Nagar, Kumbakonam-612001
Tel: 0435-2402322
Fax: 0435-2431746
Email: complaints_grievances@cityunionbank.in

Summing Up!

City Union Bank strives to ensure that all credit card-related concerns are addressed efficiently through its customer care services. By offering various contact options and a structured grievance redressal system, the bank demonstrates its commitment to customer satisfaction.