Bank of Maharashtra Credit Card Customer Care Number

Last Updated : Oct. 28, 2024, 5:27 p.m.

Managing credit card issues can sometimes be challenging, but Bank of Maharashtra is here to help. Whether you’re a new cardholder or a long-time customer, the bank offers several ways for you to reach out and get the support you need. From toll-free numbers to email support for NRI customers and traditional mail correspondence, assistance is readily available. Let’s explore how you can connect with customer care and what steps you can take if your concerns need further attention.

Bank of Maharashtra Credit Card Customer Care Numbers

For questions or issues with your credit card , you can contact the Bank of Maharashtra Credit Card Customer Care on their toll-free numbers:

1800-233-4526

or

1800-102-2636

BOM Credit Card Customer Care Numbers for NRI

Here are the contact information and other details related to NRI services:

Bank of Maharashtra
3rd Floor, Janmangal
1177 Budhwar Peth, Bajirao Road, Pune 411002
Phone: 020 3512 6402
WhatsApp: 8956032176
Email: nriservices@mahabank.co.in

Bank of Maharashtra Head Office Details

You can also send a letter to the Bank of Maharashtra to address any queries or complaints. Write your concerns and mail them to the following address:

Bank of Maharashtra,
Central Office, 'Lokmangal',
1501, Shivajinagar Pune-411005.

Alternatively, you can call the head office directly at the numbers below to discuss your issues:

• 020 - 25532731, 733, 734, 735, 736
• 020 - 25532728
• 020 - 25514501 - 12
• 020 - 25513781

Bank of Maharashtra Credit Card Grievance Redressal

The Bank of Maharashtra has established a grievance redressal policy to ensure that all complaints and queries are resolved to the customer's satisfaction.

Level 1: Start by informing the Branch Manager of your issue for quick resolution.

Level 2: If you're not satisfied with the solution, escalate the issue to the Zonal heads. Visit this link to find the Zonal officers in your city.

Level 3: If the issue still isn't resolved to your satisfaction, you can take your complaint to the Bank’s Principal Nodal Officer at the Head Office. Be sure to provide full details of your case.

Here are the details:

Assistant General Manager/ Chief Manager - Customer Service & Grievance Redressal Cell

Bank of Maharashtra, 4th Floor Janmangal Building, 1177 Budhwar Peth Pune-411002
Tel: 020-24504228,020-24504211,020-24504234,020-24504223
Email- agmcustomerservice@mahabank.co.in ,
cmcustomerservice@mahabank.co.in
hocomplaints@mahabank.co.in

Principal Code Compliance Officer/Chief Nodal Officer/Chief Grievances Officer

General Manager- Customer Service & Grievances Redressal Cell
Bank of Maharashtra, 4Th Floor Janmangal Building, 1177 Budhwar Peth Pune-411002
Tel: 020-24504230
Email - agmcustomerservice@mahabank.co.in
pstogmtmd@mahabank.co.in

If, after using all these options, your issue remains unresolved or you're unhappy with the bank's response, and it has been over a month, you may consider further steps:

• Banking Ombudsman: This is a service available in state capitals under the RBI Ombudsman Scheme 2006.
• Directorate of Public Grievances: Located in the Government of India, Cabinet Secretariat, Sansad Marg, New Delhi.
• District Consumer Forum: Under the Consumer Protection Act, 1985.

Bank of Maharashtra Zonal Office Address and Other Details

Conclusion

Bank of Maharashtra provides a variety of customer care options for credit card holders. If you have a question or issue, you can reach out through toll-free numbers, email specifically for NRI services, or even send a letter directly to the head office. They have a structured grievance redressal process in place to ensure that if an issue isn't resolved at one level, you have clear next steps to follow.