Bank of Baroda Credit Card Customer Care Number

Last Updated : Oct. 26, 2024, 2:49 p.m.

If you’re a Bank of Baroda credit card holder and need assistance, there are several ways to get help. From toll-free numbers to dedicated helplines for international customers, the bank ensures support is available no matter where you are. For any concerns or complaints, the Bank of Baroda also has a step-by-step grievance redressal process, including options to escalate issues if they’re not resolved at initial levels. Read on to find out how you can reach customer care and the steps to take for further support.

Bank of Baroda Customer Care Number Details

If you have any issues or questions regarding your Karur Vysya Bank credit card, you can reach the bank at the numbers below:

Bank of Baroda International Helpline Number

Bank of Baroda credit card holders living abroad can call on the following numbers for any issues with their credit card :

Bank of Baroda Credit Card Customer Care Email ID

If you'd prefer to email the bank, you can send it to: [email protected]

Bank of Baroda Head Office Details

General Manager (Principal Nodal Officer)
Baroda Bhawan
7th floor, R.C. Dutt Road, Vadodara - 390007
Contact: (0265) 2316792
Email: [email protected]

Bank of Baroda Corporate Centre Details

Baroda Corporate Centre

Plot No. C-26, Block G,

Bandra Kurla Complex

Bandra (East), Mumbai 400051

Contact: (022) 6698 5000-04

Overseas Offices Details

Australia

Mr. Shitesh Kumar,

AGM, Chief Executive,

Sydney

Suite 701-702 Level 7 265, Castlereagh Street Sydney NSW 2000 Australia

Contact: (0061) 290877400, (0061) 290877405

Fiji Island

Mrs. Lekshmy Anand,

AGM, Chief Executive

TERRITORY OFFICE,

86/88 Marks Street, GPO Box 57 Suva, Fiji Islands

Contact: (00679) 3308030, (00679) 3237500

Email: [email protected]

International Banking Unit(IBU), India

Mr Satya Narayan Patra, DGM,

Head - IFSCBU, GIFT City, Gujarat, India

International Banking Unit (IBU)

Bank of Baroda, 10th floor, Brigade International Financial Center, Gift City SEZ, Gandhinagar, Gujarat, India - 382355.

(+079) 22804600

(+079) 22804610

(+079) 22804616

United States Of America

Mr. Raveesh Kumar,

DGM, Chief Executive,

New York

One Park Avenue New York, NY 10016 USA

Contact: (001) 212-578-4550

Email: [email protected]

[email protected]

For details on other overseas offices, click here .

Bank of Baroda Credit Card Grievance Redressal

Customers can register complaints online by clicking the " Online Complaint (SPGRS )" icon on the bank's homepage. After submitting a complaint, the system will provide a "Tracker ID" as a confirmation and to help you track the complaint's progress. Make sure to keep the "Tracker ID" for reference.

Level 1: Regional Level
If the complaint isn't resolved to the customer's satisfaction, they can escalate the issue to the concerned Regional Manager.
Click here for details of Regional Managers .

Level 2: Zonal Level
If the complaint is still not resolved, you can escalate the issue to the relevant Zonal Manager.
Click here for details of Zonal Officers

Level 3: Nodal Office Level

If the complainant remains unsatisfied with the response received, they can escalate the complaint to the Bank’s Principal Nodal Officer at the Head Office, providing full details of the case. The contact information is as follows:

General Manager (Operations & Services)
Bank of Baroda, Head Office
Baroda Bhavan, R C Dutt Road,
Alkapuri, Baroda - 390007, Gujarat, India
Tel: (0265) 231-6792
Email: [email protected]

Level 4: Banking Ombudsman

If the complainant is still not satisfied, they may approach the RBI Ombudsman under the RBI Integrated Ombudsman Scheme 2021 (RBI – IOS, 2021), with offices located across various cities in India.

For details on our bank's designated Nodal Officers for the Banking Ombudsman Scheme, click here .

Conclusion

Bank of Baroda offers multiple support channels for credit card customers, including toll-free numbers, international helplines, and dedicated emails, ensuring both domestic and international customers can resolve their concerns quickly. The bank’s escalation process covers four levels, including Regional, Zonal, and Nodal offices. For unresolved grievances, customers can escalate the issue to the RBI Ombudsman.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.