Axis Bank Credit Card Customer Care Number

Last Updated : Oct. 24, 2024, 12:14 p.m.

Reliable customer support is essential when it comes to managing your finances, and Axis Bank makes sure its credit card users are well taken care of. Whether you're facing issues like a lost or stolen card, unauthorized transactions, or any other concerns, the Axis Bank credit card customer care team is ready to help.

Available 24/7, their team will assist you promptly to resolve your issue, block your card if needed, and protect your financial security. Read on to learn how you can contact Axis Bank’s credit card customer care.

Credit Card Customer Numbers of Axis Bank

You can reach out to the Axis Bank Credit Card Customer Care at the numbers listed below for any queries or assistance.

Note: In case you want to report the loss of your credit card, you may contact the bank at 022-6798-7700.

Axis Bank Credit Card Customer Care Postal Address

You can also send a letter with your query to the following address:

Axis Bank Limited, 'Axis House,'
C-2, Wadia International Centre,
Pandurang Budhkar Marg, Worli,
Mumbai – 400 025.

Axis Bank Credit Card Customer Care Numbers for NRI

If you're an NRI customer of Axis Bank, you can contact the credit card customer care service through phone or email.

Through Call: Axis Bank provides both toll-free and non-toll-free numbers for its NRI customers:

Via Email: If you encounter any issues or grievances while using services at Axis Bank's overseas branches or representative offices, designated Complaints Handling Officers are available to assist you. The Chief Executive Officer of the branch or Chief Representative of the office serves as the Complaints Handling Officer. Where required by local regulations, the respective branch or office will inform the Local Regulator about this role.

You can contact the Complaints Handling Officers at the following email addresses:

• [email protected] (DIFC)
• [email protected] (Hong Kong)
• [email protected] (Singapore)
• [email protected] (Sri Lanka)
• [email protected] (Abu Dhabi Representative Office)
• [email protected] (Shanghai Branch)
• [email protected] (Gift City IBU)
• [email protected] (Dubai Representative Office)
• [email protected] (Sharjah Representative Office)

Axis Bank has a defined turnaround time of 10 days to respond to any concerns raised.

Axis Bank Credit Card Grievance Redressal

Axis Bank offers customer care support to all its users. However, if necessary, you can escalate your query or issue through the Grievance Redressal process. There are four levels of Grievance Redressal at Axis Bank, as outlined below:

Level 1: Queries, Request or Complaint Redressal

Axis Bank provides the following options for customers to register complaints about any of its products or services:

1. Any Axis Bank branch
2. Axis Bank's phone banking or call center
3. Email or webchat with Axis Bank
4. The "Axis Support" page on the Axis Bank website for lodging complaints.

Level 2: Writing to a Nodal Officer

If the customer is not satisfied with the response received, they can escalate the issue to Level 2 (Circle Nodal Officer or Nodal Officer at Head Office) for both domestic and overseas branch customers.

Details of Nodal Officer:

Nodal Officer,
Mr. Ashok Sunar
Axis Bank Ltd, NPC1
5th Floor, "Gigaplex"
Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli,
Navi Mumbai-400708.

Email: [email protected]

Contact details: 91-080-61865200

9.30 AM to 5.30 PM

Monday to Saturday

(Except 2nd & 4th Saturdays and Bank Holidays)

Level 3: Writing to the Principal Nodal Officer
If the response at the nodal level is not satisfactory, the issue can be escalated to the Principal Nodal Officer.

Details of Principal Nodal Officer:

Ms. Deepti Radkar

Principal Nodal Officer

Axis Bank Ltd, NPC1, 5th Floor,

"Gigaplex", Plot No I.T.5, MIDC,

Airoli Knowledge Park, Airoli,

Navi Mumbai-400708

Email: [email protected]

Contact details: 91- 080-61865098

9:30 AM to 5:30 PM

Monday to Saturday

(Except 2nd & 4th Saturdays and Bank Holidays)

Level 4: Banking Ombudsman

If the customer’s issue is not resolved after contacting Level 1, Level 2, or Level 3, or if the bank has not provided a resolution within 30 days, the customer can escalate the matter to the Banking Ombudsman. You can find more details at the following link:

https://www.axisbank.com/contact-us/banking-ombudsman

Conclusion

Axis Bank Credit Card Customer Care stands as the best credit card service provider. Whether it’s a simple query or a complex concern, the array of support channels ensures that customers have access to assistance in the way that suits them best. To make the most of these services, familiarise yourself with the available channels and leverage the comprehensive support system provided by Axis Bank. After all, in the journey of financial well-being, having a reliable partner in customer care can make all the difference.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.