AU Small Finance Bank Credit Card Customer Care Number

Last Updated : Oct. 26, 2024, 12:29 p.m.

AU Small Finance Bank provides multiple ways for credit card customers to reach out for support. Whether it's through toll-free numbers, email, or sending a letter, help is always available. The bank also has a structured grievance redressal system in place to ensure that any issues are addressed promptly. Read on to find out how you can contact AU Bank customer care and what steps to take if your concerns are not resolved.

AU Bank Credit Card Toll-Free and Non-Toll-Free Numbers

Below, we have mentioned the toll-free and non-toll-free numbers which customers can contact in case of any issue or query:

You can also contact the following numbers for general queries, service requests and complaints:

• 1800 1200 1200
• 1800 26 66677

AU Small Finance Bank Limited Customer Care E-mail ID

AU Small Finance Bank customers can send their complaints to this email: [email protected] .

NRIs can use the following email for their complaints: [email protected] .

Vetta, Zenith, and Zenith+ customers can send their queries and complaints to: [email protected] .

If customers have questions or complaints related to credit card reward points, they can contact: [email protected] .

Commercial credit card users can submit their queries and complaints to [email protected] .

AU Bank Credit Card Customer Care Postal Address

You can also send a letter to the bank with your concerns. Address it to:

AU Small Finance Bank Limited

19A Dhuleshwar Garden, Ajmer Road,

Jaipur -302001, Rajasthan, India

AU Bank Credit Card Customer Care Grievance Redressal

If your complaint isn't resolved within 7 working days, you can escalate it to the Regional Nodal Officer. If it still isn't resolved after another 7 days, you can contact the Principal Nodal Officer.

To get more details of the Regional Nodal Officer, click here .

Details of the Principal Nodal Officer are as follows:

Principal Nodal Officer Name: Mr. Deepak Babber
AU SMALL FINANCE BANK LIMITED Bank House,
6th Floor, Mile 0, Ajmer Road, Jaipur, Rajasthan, PIN - 302001
Contact Number: 0141-6660645
Email ID: [email protected]

If you're not satisfied with the resolution provided, you can file a complaint with the Banking Ombudsman of the Reserve Bank of India through the Complaint Management System Portal:
https://cms.rbi.org.in

Alternatively, you can send a handwritten complaint to:
Centralized Receipt and Processing Centre,
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017

For any complaint-related queries, you can call the toll-free number: 14448.

Summing Up!

AU Small Finance Bank offers multiple customer care options for credit card users, including toll-free numbers, email support, and a mailing address for complaints. They provide specific channels for different types of customers, such as NRIs, Vetta, Zenith, and commercial card users. If customers feel their issues aren’t resolved within the given timeframes, AU Bank has a clear escalation process involving the Regional Nodal Officer and the Principal Nodal Officer.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.