SBI Credit Card Customer Care Number

Last Updated : Nov. 7, 2024, 5:15 p.m.

When it comes to managing your credit cards, having reliable customer support is essential. The SBI Credit Card issuer provides ample assistance, ensuring that cardholders receive prompt and effective solutions. Whether you’re facing transaction issues or need information on rewards, the SBI Credit Card Customer Care team is dedicated to providing exceptional service and support. To connect with the SBI Credit Card Customer Care team, dial the toll-free numbers given below.

SBI Credit Card Customer Helpline Numbers

For all credit card-related queries, customers can contact the below-given numbers:

• 1800 180 1290
• 1860 500 1290

SBI Credit Card Customer Care Postal Address

You may even send a letter for any card-related issues. Here are the complete details:

Manager- Customer Care Service

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

SBI Credit Card Customer Care Email ID

For any credit card inquiries or concerns, reach out to SBI customer care by emailing [email protected] .

SMS Assistance by SBI Credit Card Customer Care

For SBI Credit Card users seeking to manage their finances efficiently, keeping track of your outstanding balance and credit limit is essential. You can conveniently check this information by using SBI's SMS service. Just text “BAL XXXX” to 5676791, where “XXXX” is the last four digits of your SBI or TATA Card number. Remember to use your registered mobile number for this service.

This straightforward method provides real-time updates about your credit card's outstanding balance and available credit limit, helping you to effectively oversee your financial status. With this quick and easy service from SBI Credit Cards, you can make knowledgeable financial decisions and maintain control over your spending.

SBI Credit Card Customer Care Services for NRIs

If you are an NRI customer, you can have your queries addressed by calling SBI’s international helpline number:

Contact Details of NRI Nodal Officers

In case your query is not resolved and wish to escalate your concern, please contact the designated Nodal Officer of your State or Union Territory.

Contact Details of Relationship Managers at Representative Offices

1. State Bank of India, Representative Office, Dubai, UAE
   State Bank of India,
   Representative Office,
   P.O. Box - 126959
   Room No. 110, 1st Floor,
   The Business Center,
   Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,
   Tel: +971 43537336
   Fax: +971 43536199

Email Id:[email protected], [email protected]

2. State Bank of India, Representative Office, Abu Dhabi, UAE
   State Bank of India,
   Representative Office,
   P.O. Box - 111783,
   Office 2303, Commercial Tower (Tower A),
   Behind City Seasons Hotel /
   Honda Showroom, Electra Road,
   Abu Dhabi, UAE
   Tel: +971 24469488
   Fax: +971 24469489

Email Id:[email protected]

SBI Credit Card Customer Care Services

Now that you have the SBI Credit Card Customer Care number, you will be thinking about what type of services will be there. Well, we have listed the things you can do by calling this toll-free credit card customer care number:

Generate or Change Transaction PIN

Now that you have your new SBI Credit Card or you already have one and want to change the PIN for security purposes, it is as simple as calling a friend. To generate a transaction PIN through Interactive Voice Response (IVR) call the bank customer care number and do the following:

• Choose the option ‘6’ to generate PIN
• Enter the 16 digits of your SBI card, DOB (DD MM YYYY format), and card expiry date (MM YY format)
• Now, enter the 6-digit OTP you’ve received on your registered mobile number or email address
• Choose a 4-digit PIN, re-confirm

You will get a confirmation message on the IVR itself when you have successfully generated/changed the PIN.

Lost or Stolen Cards

Losing a credit card can be stressful, but you need to remain calm and call the toll-free SBI Credit Card Customer Care number. From your registered mobile number, call on 1800 180 1290. Tell the support team about the incident and block your card. Once the process is done, you will get a notification for the same, and you will be secure from any fraudulent transactions.

SBI Card Protection Plan (CPP)

SBI Card Protection Plan (CPP) is a comprehensive insurance program designed to safeguard your credit cards against unauthorized activity and financial losses. Whether you face card loss, theft, fraudulent transactions, or even emergencies while travelling, CPP offers a wide range of benefits and services to assist you.

• Card Loss/Theft Protection: Upon reporting a lost or stolen card, CPP ensures immediate blocking to prevent misuse. You’re also covered for unauthorized transactions up to 30 days before reporting. For this, ring a call on 1800 419 4000.
• Fraudulent Transaction Liability Cover: CPP protects you against unauthorized transactions on your cards, offering coverage for various scenarios like skimming, phishing, and online hacking.
• Emergency Cash Assistance: If you lose your cards and cash while travelling, CPP provides emergency cash advances of up to ₹20,000 to help you tide over the situation.
• Dispute Resolution Assistance: CPP assists in resolving disputed transactions and fraudulent charges on your cards, saving you the hassle and stress of dealing with it yourself.
• 24/7 Customer Support: CPP’s dedicated helpline is available 24/7 to assist you with any card-related issues or emergencies.

In addition to core card protection, the credit card plan offers several value-added benefits, including:

• Roadside Assistance
• Accidental Hospitalization Cover
• Purchase Protection Cover

Different CPP Plans

• Classic Plan ( ₹ 1899): Provides basic card protection cover and emergency cash assistance.
• Premium Plan (₹2499): Offers all Classic Plan benefits along with additional coverage for fraudulent transactions and purchase protection.
• Platinum Plan (₹3199): Includes all Premium Plan benefits along with roadside assistance and accidental hospitalization cover.

SBI Credit Card Grievance Redressal

If you're not happy with the response you get from SBI Credit Card Customer Care within the expected time, you can take your concern to the Nodal or Principal Nodal Officer at the bank for further assistance. When you escalate the issue, you will be given an Interaction ID. All you need to do is visit the query escalation page of the SBI Card website and enter your Interaction ID and mobile number to proceed. An OTP will be sent to your number; enter it to continue. After successfully escalating the issue, the bank will keep you updated on the developments. You can click here to go to the query escalation page of SBI Card. In case your issues are not resolved, you can contact the nodal or principal nodal officer.

Grievance Redressal Officer:

Conclusion

SBI Credit Card Customer Care Number is the support system for cardholders seeking reliable and efficient assistance. The customer care team is focused on providing quick and effective solutions to address your concerns. You can easily connect with the team through a toll-free number, a CPP number, or by SMS. This single point of contact simplifies the resolution process, making it a straightforward and accessible option for users.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.