Kotak Mahindra Bank Credit Card Customer Care Number

Last Updated : Oct. 26, 2024, 5:05 p.m.

Kotak Mahindra Bank ensures that its customers have multiple ways to resolve any issues or concerns related to their Kotak Mahindra Bank Credit Card . Whether it’s assistance through toll-free numbers, online forms, or visiting a branch, Kotak offers reliable customer care services. For more serious concerns, the bank also provides a structured grievance redressal system with multiple levels of escalation.

Kotak Bank Credit Card Toll-Free Number Details

You can contact the Kotak Mahindra Bank Customer Care team for quick assistance with any issues or credit card queries at the following numbers:

Kotak Mahindra Bank Credit Card International Helpline Numbers

Below are the toll-free numbers for NRI customers and Kotak Multi Currency World Travel Card holders, categorized by country:

If the name of the country where you reside is not specified in the list then call on the following number: +91 22 6600 6022

Kotak Mahindra Bank Email Address

Kotak Mahindra Bank doesn't have a direct customer support email address. However, you can use the following online email forms to contact their support team:

• For general credit card inquiries: Click here
• For unresolved queries: Click here

Kotak Credit Card Customer Care Grievance Redressal

If customers are not satisfied with how their complaints are handled by the customer care team, they can escalate the issue to the customer grievance team. Kotak Bank has a four-level escalation process. If the issue is still unresolved, customers can then reach out to the Banking Ombudsman.

Level 1:
Here are five ways to contact Kotak Bank’s grievance redressal system:

Online Complaint Form
You can submit your online complaint by clicking here . Select "Click here to submit your request online," fill out the form, and submit it.

Net Banking
Log in to your net banking account here . In the inbox section, you can register your complaint.

By Phone
Call the bank at 1860 266 2666 to report your grievance.

Visit a Branch
You can visit your nearest Kotak Bank branch to discuss your grievance with bank officials.

By Letter
You can also mail your complaint to the following address:
Kotak Mahindra Bank Ltd.
P.O. Box: 16344,
Mumbai-400013.

Level 2:

If you don't get a satisfactory response within 2 working days at Level 1, you can escalate your issue by emailing the Nodal Officer:

Name: Mr. P. Balgi (Vice President)
Email: Click here

Address: Kotak Infiniti, 4th Floor, Zone 4
Bldg No.21, Infinity Park,
Off Western Express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097

Telephone No: 022-62042110
*Mon to Fri 10.00 am to 6.00 pm, excluding bank holidays.

Level 3:

If you are not satisfied with the resolution provided by the bank within 3 to 5 working days, you can reach out to the Principal Nodal Officer:

Name: Mr. K. Vora
Email: Click here

Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097

Telephone No: 022-6204 2120
*Mon to Fri (10.00 am to 6.00 pm) excluding bank holidays

Level 4:

If you are not satisfied with the resolution provided by Kotak Bank's Grievance Redressal unit, or if the Kotak credit card customer care team has not resolved your issue within 30 days, you can submit a complaint to the Banking Ombudsman. For more information and to access the complaint form, click here.

Summing Up!

Kotak Mahindra Bank offers a variety of ways to assist customers with credit card issues or queries, including toll-free numbers, an online complaint form, and direct communication through net banking, phone, or in-person visits to branches. For unresolved matters, Kotak has a structured grievance redressal process with four levels of escalation. If issues remain unresolved, customers can approach the Banking Ombudsman for further resolution.

Disclaimer: Some of the information given in this article are taken from different sources publicly available over the internet. The details hold good as of when this page was written and can change without prior notice due to various reasons. For accurate information at any point of time, please contact the relevant authorities.