Last Updated on March 2025
Customers have the right to withdraw the consent previously provided to Wishfin.com regarding the use of their information. Customers may request us to delete or forget their data. This includes withdrawing consent for:
Upon receiving the request, we will purge their information unless there is a legal requirement to retain it.
However, we may retain certain information if required for:
Additionally, if their loan or credit card application was sent to a Lending Partner , or if they have an active loan or credit card from a Lending Partner, they may continue processing customer information as required by law or until full repayment of the loan, interest, and dues.
To withdraw consent, customers can:
We will process their request promptly and ensure their decision is respected.
Upon consent withdrawal, the customer's credit information will be permanently deleted, and he/she will be notified on the email once the process is complete.
| Sr. No | Complaint Severity | Response Time | Turn-around Time | Name along with designation | Contact Details (including address, phone and email) |
|---|---|---|---|---|---|
| 1 | High | Immediately | 2-3 hours | Name: Simranjeet Singh Designation: GRO |
Address: E-30, Sector-8, Noida, UP-201301 Phone: 0120-4215026 Email: [email protected] |
| 2 | Medium | In 24 hours | 24 hours | Name: Simranjeet Singh Designation: GRO |
Address: E-30, Sector-8, Noida, UP-201301 Phone: 0120-4215026 Email: [email protected] |
| 3 | Low | In 2-3 days | 24-48 hours | Name: Simranjeet Singh Designation: GRO |
Address: E-30, Sector-8, Noida, UP-201301 Phone: 0120-4215026 Email: [email protected] |
Note: We will send our final response or explain why we need more time to respond and shall endeavor to do so within the above-mentioned TAT of receipt of Query/Complaint.
In case the consumer has a concern with the Credit Information Report, he/she may reach out to TransUnion CIBIL (https://www.cibil.com/contact-us-faq).