Aadhaar Card or UIDAI Toll Free Customer Care Number
Last Updated : Dec. 20, 2024, 1:53 p.m.
The government has made it mandatory for Indian Citizens to link their Aadhaar with PAN and bank accounts. But sometimes many individuals face issues related to their Aadhaar Card. Therefore, UIDAI has a toll-free number where you can make a call and resolve all your queries related to Aadhaar. So the Aadhaar Card Customer Care Number is 1947 and 1800-300-1947 which is available 24x7 and 365 days. You can make a call to these toll-free numbers and discuss any type of query you have with the Aadhaar Card. UIDAI operates these numbers and you can even register complaints you have with your Aadhaar Card. You can explore the contact numbers region-wise below in this article according to the city you live in.
Aadhaar Card/ UIDAI Toll-Free Number
UIDAI Toll-Free number is 18003001947 or 1947 -
Toll-free number | 1947 |
Official website | |
Email address | help@[email protected] |
Headquarters address | 3rd floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi - 110001 |
Social media presence | Twitter: @UIDAIFacebook: @AadhaarOfficialYouTube: Aadhaar UIDAI |
Aadhaar Card Customer Care WhatsApp Number
The Aadhaar Card Whatsapp customer care number is +91 9013151515. To connect with the MyGov HelpDesk via WhatsApp, follow these steps:
- Open WhatsApp on your phone.
- Send a message saying "Hi" or "Namaste" to +91 9013151515.
You will receive assistance regarding Aadhaar-related queries through this platform.
Aadhaar Customer Card Numbers of Various Regions
In the table given below, you can explore the contact numbers, Email IDs, Fax Numbers, and Addresses of various cities.
Regional Centre | Telephone Number | Fax | Address | |
|---|---|---|---|---|
Chandigarh | 0172-2711947 | 0172-2711717 | SCO 139-141, 3rd and 4th Floor, Sector 17-B, Chandigarh-160017 | |
New Delhi | 011-23481126 | 011-23481110 | Ground Floor, Pragati Maidan Metro Station, New Delhi-110001 | |
Lucknow | 0522-2304979(Enrollment), 0522-2304978 (SSUP) | – | 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V, Vibhuti Khand, Gomti Nagar, Lucknow- 226 010 | |
Mumbai | 022-22163492 Grievance Cell: 1947 | – | 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai - 400 005 | |
Guwahati | 0361-2221819 | 0361-2223664 | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 | |
Bengaluru | 080-22340104 | 080-22340310 | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 | |
Gurugram | 0124-2678306 | – | UIDAI Data Centre, Technology Centre-Office Complex Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050 | |
Hyderabad | 040-23739269 | - | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Maitrivanam, Ameerpet Hyderabad-500 038, Telangana State | |
Kolkata (West Bengal) | 033-22101060 | - | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata. Pin:700001 | |
Patna (Bihar) | 0612-2545678 | - | 4th Floor, Lalit Bhawan Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar-800001 | |
Bhopal (Madhya Pradesh) | 0755-2994732 | - | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal- 462026, Madhya Pradesh | |
Odisha | 0674-2914217 | - | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha, PIN: 751013 | |
Ahmedabad (Gujarat) | 079-29911701 | - | UIDAI Gujarat State Office, 4th Floor, Telephone Bhawan, 23, Chimanlal Girdharlal Rd, Sardar Patel Nagar, Ellisbridge, Ahmedabad, Gujarat 382435 | |
Thiruvananthapuram (Kerala) | 0471 - 2308804 | - | UIDAI State Office Doorsanchar Bhavan PMG Junction Thiruvananthapuram - 695033, Kerala. | |
Ranchi | 9031002292 | - | 1st Floor, JIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi - 834 010 |
Aadhaar Card/ UIDAI Grievance Redressal Mechanism
Individuals can reach the Unique Identification Authority of India (UIDAI) through a variety of channels for grievance redressal, ensuring they have easy access to support. These channels include:
- Through phone call
- Through Email
- Through Chat
- Through Letter/Post
- Through Web Portal
- By Walk-in
- Through Social Media
- Through CPGRAMS
PHONE CALL (Toll-Free): Individuals can contact UIDAI's toll-free helpline at 1947 for immediate assistance. This number is available 24/7 for any queries or grievances related to Aadhaar card services The center comprises a self-service Interactive Voice Response System (IVRS) and Contact Center Executive-based assistance, allowing individuals to select the language they are most comfortable with. The available languages for communication are:
Hindi | English |
Telugu | Tamil |
Kannada | Malayalam |
Assamese | Bengali |
Gujarati | Marathi |
Punjabi | Odia |
This ensures that individuals can effectively interact with the UIDAI contact center in their preferred language, making the grievance redressal process more accessible and efficient.
TIMINGS
a) Self-Service through IVRS: The IVRS (Interactive Voice Response System) is available 24/7, allowing individuals to access services in self-service mode at any time.
b) Contact Center Executive Assistance: Assistance from a Contact Center Executive is available during the following hours:
Monday to Saturday: 7 AM to 11 PM
Sunday: 8 AM to 5 PM
For General Queries, the Contact Center Executive resolves them using UIDAI-approved Standard Responses.
For Complaints, they are promptly assigned to the relevant Divisions or Regional Offices of UIDAI in real-time. The concerned Division/Regional Office examines the complaint internally to ensure effective resolution, and the individual is communicated with regarding the outcome.
EMAIL: Individuals can email [email protected] for any inquiries or complaints related to Aadhaar.
CHAT (Aadhaar Mitra): CHAT (Aadhaar Mitra): Through the UIDAI chatbot service "Aadhaar Mitra," which is accessible on the UIDAI website, anyone can voice issues about Aadhaar. This AI-powered chatbot is designed to assist users by responding to their queries in real time. It is trained to handle a wide range of Aadhaar-related issues and aims to enhance the overall user experience by providing quick and accurate solutions.
POST/ LETTER: Individuals can lodge their grievances with UIDAI Headquarters (HO) or Regional Offices either by post or by applying in person. The concerned Regional Office or Division will review the grievance and take appropriate steps to resolve the issue promptly.
WEB PORTAL: Through the Grievance and Feedback area of the UIDAI website, anyone can file grievances and monitor their progress.
WALK-IN TO REGIONAL OFFICE: Individuals can visit the respective regional offices in their state to resolve queries or submit complaints related to Aadhaar in person.
SOCIAL MEDIA: Grievances can be lodged through various social media platforms such as Twitter, Facebook, YouTube, Instagram, and others. Individuals can post about their concerns or grievances by tagging UIDAI or directly message the support pages on these platforms for assistance.
CPGRAMS PORTAL: Grievances can be lodged with UIDAI through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform available to citizens 24/7 for submitting and tracking their complaints.
PUBLIC GRIEVANCE REDRESS PROCESS
Once you submit your grievance, the following process is followed to resolve your issue:
- The grievance is reviewed and forwarded to the respective Regional Office or the relevant section at the UIDAI Headquarters, following approval from the Deputy Director.
- The concerned Regional Office or section will address the grievance and respond online.
- If an interim reply is required, the Regional Office or concerned section will issue it online.
- The Deputy Director serves as UIDAI's Public Grievance Officer.
The Public Grievance Portal provides several modes for grievance processing:
- Directorate of Public Grievances (DPG)
- Department of Administrative Reforms & Public Grievances (DARPG)
- Parent Organization
- Direct Receipts
- President's Secretariat
- Pension
- Minister's Office
- Prime Minister's Office (PMO)
Head Office of UIDAI
The UIDAI Head Office is located in New Delhi and you can see the full address below:- Unique Identification Authority of India (GOI),
3rd floor, Tower II,
Jeevan Bharati Building,
Connaught Circus, New Delhi - 110001
Phone: 011-23466899
Conclusion
If you have any queries related to your Aadhaar, you can contact the Aadhaar Card or UIDAI Card Toll-Free Customer Care Number at 1947. This number is available round the clock to assist you with any Aadhaar-related concerns. Alternatively, you can also reach out to the toll-free Aadhaar Card number 1800-300-1947 for further assistance with your queries.
Frequently Asked Questions (FAQs)
